FAQ

This FAQ explains the customer standards applied by Goodr.

How do I reach customer care?

Email Support@SunglassesFrameShop.shop or call (760)152-9348; customer care operates Monday to Friday, 9:00 AM-5:00 PM, America/Los_Angeles.

When should my order arrive?

Allow 1-2 business days for order processing and then an estimated 4-6 business days for carrier transit.

Will my shipment include tracking?

Yes. Once the carrier record is created, the customer receives available shipment tracking information.

Where can an order be delivered?

Delivery is restricted to addresses in the United States, and the store does not currently accept international destinations.

How quickly is an approved refund sent?

An approved refund is sent to the original payment method within 5-10 business days, with any later posting delay controlled by the provider.

May I cancel before shipment?

Yes. Ask for cancellation before shipment; after dispatch, the order must follow the Refund Policy.

Which items are excluded from no-reason returns?

No-reason exclusions cover customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products; defect and fulfillment rights remain unaffected.

Can I return or exchange an eligible item without a reason?

Yes. Eligible goods may be returned or exchanged without giving a reason if requested within 30 days after delivery.

Who pays the approved return shipping?

Goodr bears approved return freight for no-reason returns, exchanges, and claims involving damage, defects, wrong goods, or missing goods.

What products can I shop here?

Goodr offers goodr sunglasses, performance and lifestyle eyewear, snow goggles, and related eyewear accessories; each live product page shows its current model-specific options, imagery, facts, and availability.

Is standard shipping free?

Yes. Every U.S. order receives standard shipping at no charge.

Where should I check size, material, care, or safety details?

Use the live page for the particular item; size, material, care, and safety statements are never carried over from another product.